THE ADVENTURES OF DICK (NO. 1): DICK STOPS WORK

My friend Dick decided to stop work last week. He simply decided to stop producing for his owner, even though his owner desperately needed him.  Dick has been less effective as he has grown older.  His best days are past.  But he is the only worker of his type which his owner employs and it is very difficult to replace him.  He has specific skills that every human organisation needs.  His main job is to get rid of the light rubbish for the organisation, as required, 24/7.  He also provides pleasure to the organisation and is capable of producing a new product on rare occasions, but this skill declines rapidly over time and Dick hasn’t been able to do that for many years.  Nevertheless, his owner greatly values the other two skills he has.Read More »

WHY DID I CRY TEARS OF JOY FROM A STANDARD TOURIST TRIP?

I’ve just returned from a wonderful 6 day sailing walking trip. At the end of the trip, we hugged, kissed and shed tears with the guides, so close had we grown during the time.  But this was just a standard tourist trip from a brochure.  What made it so special?  Why would I – not known for showing my emotions – be brought to tears by guides I’ll probably never see again?  And why would they cry too?Read More »

Community Listings: sharing local knowledge on home-based services

We need a Trip Advisor, AirTasker or similar organisation to facilitate sharing local knowledge about commonly needed, home-based, often costly, trade and professional services? We all need them, sometimes urgently.  Often we have no knowledge of the effectiveness of available providers.  We take pot luck.  We complain of bad service.  How can we improve our success rate?Read More »