A Pox on United Energy and Origin Energy (no. 2)

Happy New Year to all my readers…except for United and Origin.  You’ll remember they failed dismally to get our new house connected to electricity and gas prior to Christmas.  We are still not connected!.  Now we are at the Energy and Water Omsbudsman stage, which is why I think others should know of these companies’ total lack of customer service, so you don’t suffer too.  Here’s what’s happened since.Read More »



As you know, our new house has been delivered, ready to go, to our beach house block. Only one problem….no electricity and no gas!!!!  So no Christmas, or perhaps even New Year, for us or our friends, who were scheduled to come from all over Australia, as they usually do for the Christmas period.  Why? 

It seems you can’t notify Origin Energy or United Energy about a date for connecting gas or electricity until the house is on the ground.  Not helpful, when the whole house arrives on one day!!

Further, these wonderful companies take 15-20 working days to turn up to connect your house.  And they won’t tell you when they are coming. Or if they have been.  And you have to contact one company when the other company does the work.  In fact, they have had more than their 20 days.   They promised it would be in by last Friday.  Then last Saturday.  Then last Sunday.  Then Monday.  Then Tuesday.  Then…no more promises.  Great customer service, guys! 

Actually, Origin did send someone.  But he only handled underground electricity connections, so he couldn’t connect our overhead power.   Don’t they even read their own notes??  They are the ones who disconnected the old house!  And you can’t connect the gas meter unless the gas line is in place.  Apparently it is not possible for one person/crew to do both jobs.

So our Christmas gathering is ruined.  A pox on both your houses.